Service Updates & Upcoming Public Holidays – w/c 22nd June

Here you will find the latest UK & global service updates and a list of upcoming worldwide public holidays. This is updated throughout the week with latest information available.

UK Service Updates

Normal deliveries & collections of mail should be made in most parts of the UK today.

International Service Updates

COVID-19 (CORONAVIRUS) UPDATE – Please refer to our dedicated web page which covers the impacts of the Coronavirus on the processing, transport and delivery of mail and related items. You can find this page from both our news and service updates pages.

Afghanistan – Afghan Post has informed us that a terrorist attack hit the Afghan Post headquarters on Saturday, 13th April 2019. As this facility processes all inbound mail coming into the country, delays are expected until their operations are fully up and running again. Ongoing (issue start date: 13/04/19)

Algeria – Postal workers go on strike: workers with Algerie Poste in Said have begun a daily sit-in strike action over unfair working conditions. Disruptions to postal services in the area should be expected for the duration of the strike. Ongoing (issue start date: 19/11/19)

Australia – Due to ongoing bushfire activity, Australia Post operations have been impacted in a number of locations in QLD, NSW and SA. Regular updates are available on the Australia Post website and Ongoing (issue start date: 01/12/19)

Australia – Staffing issues impact services: On November 21, Australia Post indicated that staffing issues at airport services provider DNATA will likely impact transport service performance for all mail products into Melbourne in November. DNATA provides ground and charter handling, as well as warehouse and mail handling in Australia. Ongoing (issue start date: 21/11/19)

Bangladesh – Bangladesh Customs have witnessed an increase in the number of wrongly declared shipments. This has led the Bangladesh Customs to scrutinise each and every shipment, which is causing delays in the release of all shipments including mail. Ongoing (issue start date: 03/01/17)

Belgium – Employees of Bpost stage strikes: Belgian media sources indicated on November 6th that employees of Bpost have begun separate strike actions in Charleroi and Liege since the beginning of the week. In Liege, workers at the distribution center went on strike over staff and vehicle shortages whereas about 40 postmen staged a strike in Charleroi over longer working hours. Delivery delays of postal items are likely to occur for approx. the next week. Ongoing (issue start date: 04/11/19)

Brazil – Brazil Post is experiencing delays as a result of significant increases in inbound volumes. These unexpected high volumes associated with some technical transmission issues have generated an impact on the processing and treatment of mail. Ongoing (issue start date: 07/11/17 – updated 14/01/20)

Brazil – Union organises postal strike for March 3rd: the Central Sindical e Popular (CSP) is organising a strike at Correios for March 3rd. Should the strike go ahead, delays to mail processing and delivery should be expected. Ongoing (issue start date: 03/02/20)

Canada – We have been informed by our suppliers that since early December, Canada Post has been experiencing delays in its processing capacity and delivery owing to high volumes of parcels imported into Canada as the peak season continues. Canada Post apologises for the inconvenience and will do everything possible to minimise the backlog and delays. Ongoing (issue start date: 01/12/19)

Chile – Correos Chile asks us to inform other Union member countries and their designated operators that, as a result of social and political unrest since Sunday, 20 October 2019, Correos Chile is still experiencing delays in the processing and delivery of inbound and outbound postal items (letter post, small packets and parcels). Correos Chile is working diligently and making every effort to return to operational normality as soon as possible. It thanks all Union member countries and their designated operators for their understanding and cooperation. Ongoing (issue start date: 20/10/19 – updated 25/11/19)

Colombia – China Post informs that, in order to prevent the risk of further transmission and spreading of the novel coronavirus (2019-nCoV), China Post has been instructed by the Chinese government to disinfect all mails destined to or transiting via Wuhan at its processing centre. For international mails (letter-post, parcel-post and EMS items) destined for Hubei Province (postcodes 430000–449999), China Post will contact the addressee by telephone before delivery to ask about their delivery preferences. The mail can either be temporarily stored at the postal outlet, or made available for pick-up from the outlet, or delivered to a smart parcel locker, or delivered by other non-face-to-face methods. These steps will result in delays to international inbound mail processing and delivery, and it will not be possible to provide written proof of delivery in some cases. Ongoing (issue start date: 28/01/20)

Colombia – Airport personnel to join nationwide strike: Civil Aviation Workers Union will join a nationwide strike in Colombia on November 21st. At least half of the union’s 3,000 members, including air traffic personnel, technicians, aeronautical information and administrative personnel, are expected to participate in the strike, beginning with a rally between 6 am and 10 am local time. Ongoing (issue start date: 21/11/19)

Ecuador – UIO /Mariscal Sucre International Airport Ecuador is currently embargoed due to high baggage/cargo loads. Ongoing (issue start date: 07/01/19)

Eritrea – We have been informed that due to the domestic situation in the country, all mail services to this destination remain suspended. Ongoing (issue start date: 08/10/18)

France – National strike to disrupt postal operations: We have been informed that on 5th December a national strike will take place across France. The strike will involve the following Unions: National Rail, Paris’ regional transport authority, Air France air and ground crews, Air Traffic Controllers, Postal, Public Service Workers and Teachers Union, Police, Hospital and Ambulance Workers. Following the strike on 5th December, lorry drivers announced that they intended to block major roads from 7th December onwards. Expect disruption and delay but the exact duration and extent of the impact are not yet known. Ongoing (issue start date: 05/12/19)

Greece – Postal workers begin strike action: Media sources indicated on February 25th that postal workers of Hellenic Post (ELTA) have been on strike against the non-renewal of 1,200 contracts since the beginning of the week. No timeline about the duration of the strike was immediately disclosed. Ongoing (issue start date: 24/02/20)

Hong Kong – The designated operator of Hong Kong, Hong Kong Post, asks us to inform other Union member countries and their designated operators that, owing to measures taken by the Hong Kong government since Tuesday, 28th January 2020 to reduce the risk of the spread of the novel coronavirus (2019-nCoV), all inbound and outbound mail processing (letter-post, parcel-post and EMS items) are subject to disruption. Ongoing (issue start date: 28/01/20)

India – Main runway to close for repairs: the main runway at Chhatrapati Shivaji Maharaj International Airport in Mumbai will be closed from November 1st until March 28th, 2020. The runway will be closed from 9:30 am to 5:30 pm local time every day except for Sundays. Expect flight disruptions during this period due to limited flight capacity. Ongoing (issue start date: 01/11/19)

India – We have been informed that a general strike has been disrupting parts of India since January 8th. The Federation of National Postal Organisation and the National Federation of Postal Employees have also called on postal workers to join the strike and postal disruptions should be expected throughout the duration of the strike. Ongoing (issue start date: 08/01/20)

Ireland – We have been informed by our suppliers that since early December, An Post (the Irish Post Office) has been experiencing congestion at the mail handling facility and delays in the handover process from airlines to the mail handling facility. These problems are compounded by the high volume of incoming mail during peak season. We have been told that An Post is doing everything it can to process inbound mail as soon as possible and clear the backlog. Ongoing (issue start date: 01/12/19)

Ireland – Due to severe weather conditions all ferries have been cancelled and delayed since 11th of February, and will adversely affect collections and deliveries of shipments to the Republic of Ireland. As a result, delays of at least 24 hours is expected until normal service resumes. Ongoing (issue start date: 11/02/20)

Israel – Israel Post has advised they are dealing with mail and parcel backlogs as a result of an unforeseen increase of volumes. We have been informed that they are processing items as quickly as possible, and expect normal performance will resume by the end of the month. In the meantime, delivery delays on all mail & parcels can be expected. Ongoing (issue start date: 13/02/20)

Italy – We have been informed by Poste Italia that all HUBs are currently overloaded. This will cause delays for all Italy parcels until their backlog is cleared. We will keep you updated on this situation as more information becomes available. Ongoing (issue start date: 05/12/19)

Japan – Following a period of heavy rain and typhoons,  the Japan Post facility in Kawasaki has been badly damaged. Subsequently, Japan Post put embargo on all international mail arriving. Whilst this has now been lifted, they are accepting mail but only on a limited basis. In addition, there is a significant backlog of mail that needs to be processed. Delays should be accepted until these issues are fully resolved. Ongoing (issue start date: 30/10/19)

Jordan – The designated operator of JORDAN, Jordan Post, wishes to inform the designated operators of other Union member countries that, in accordance with the customs clearance procedures prescribed by the Jordanian customs authority for inbound international mail items containing goods, the addressee’s mobile phone number is of vital importance. Once the item is received by Customs, the addressee will be contacted for further customs declaration and payment of customs duties and taxes. The addressee’s mobile phone number will serve as the only credential for login purposes in the customs declaration system. Meanwhile, in an effort to improve customer experience and enhance delivery performance, Jordan Post has been asking mail couriers to contact addressees in advance to arrange a specific time for delivery before they go out to deliver. If the addressee’s mobile phone number is not available, the overall delivery performance will be severely affected. Therefore, all designated operators are requested to inform their staff and customers that, wherever possible, the mobile phone number of the addressee should be provided on the CN 22, CN 23 or CP 72 customs declaration forms for all letter post, parcel post and EMS items containing goods destined for Jordan. Ongoing (issue start date: 28/11/19)

Kuwait – Please be advised that Kuwait customs are currently experiencing processing delays of up to 2-days. This is due to an intermittent customs system issue in country. Ongoing (issue start date: 01/11/19)

Libya – All mail services to Libya are currently suspended. Ongoing (issue start date: 16/07/14)

Malaysia – Flooding disrupts road traffic: Media sources report that flooding has been disrupting road traffic throughout Malaysia’s western coast since October 26th, with disruptions continuing to be reported in Selangor, Perak, and Kedah. Further disruptions should be expected until the flooding recedes. Ongoing (issue start date: 26/10/19)

Mexico – All The  designated  operator  of  MEXICO,  Correos  de México, wishes  to inform the designated operators  of  other  Union  member  countries of new measures to strengthen import controls, in accordance with article 19 of the UPU Convention  and  article 3.7.1  of the  General Rules of Foreign  Trade  of Mexico. These  measures prohibit  items in powder form, pharmaceutical products  (pills, troches,  tablets, granules,  capsules  and  lozenges),  and  whey or  serum proteins  of animal origin.  For a complete list of  prohibited  items, please consult (Spanish only). In addition, importers of food supplements require a licence in the form of  a health  certificate issued  by the Government  of  Mexico. Further  information regarding  this  certificate  can  be  found  at (Spanish  only). In the  case of  items  already in the  possession of Correos de México, commercial  senders  are  requested  to  ask  the addressees to  comply with the applicable health regulation requirements. Ongoing (issue start date: 15/07/19)

North Macedonia – New customs system delays clearance: Industry sources reported that there have been significant customs clearance delays in North Macedonia due to the recent implementation of a new system in July. Average clearance times of 5-7 days have been reported for all types of imports. Ongoing (issue start date: 03/07/19)

Poland – The designated operator of Poland, Poczta Polska S.A., informs other Union member countries and their designated operators that the airmail unit (AMU) in Warsaw will be moving into a new location at Warsaw airport during the period 17th–29th February 2020. It is expected, however, that there may be periodic disruption in the international outgoing and incoming mail (letter-post, parcel-post and EMS items) until 10th March 2020, despite the fact that relocation of the AMU is scheduled for completion by 1st March 2020. Ongoing (issue start date: 17/02/20)

Saudi Arabia – Please be advised that Saudi Arabia customs are currently experiencing processing delays from 2-3 working days. This is due to an increase of volume into the country. Ongoing (issue start date: 01/12/19)

Saudi Arabia – Saudi Post wishes to inform that effective 1st January 2018, a value-added tax (VAT) of 5% will be applied to the total value of each individual item/waybill entering the Kingdom of Saudi Arabia, to be paid by the consignee. This includes, without exception, all commodities being sent to Saudi Arabia, regardless of their purpose. It is therefore essential that each shipment provide clear and precise commodity details, including the name of the product/commodity and the total value under each item/waybill (preferably in USD). Ongoing (issue start date: 01/01/18)

Saudi Arabia – It has been advised that, with immediate effect, Saudi Arabian Customs has introduced some changes for all Non-Document shipments sent to Saudi Arabia. All B2C shipments that contain materials other than documents/printed matter will require the Consignee’s ID number. Where this is not provided, the parcel may be delayed in clearing customs until the ID number is obtained from the consignee. All B2B shipments of non-document materials will require a Commercial Registration Form from the consignee. This will be requested from the consignee when arriving in the country and upon receipt of the form, the parcel can be cleared through customs. Ongoing (issue start date: 15/04/16)

Serbia – Customs face delays due to backlog: Industry sources reported on January 9 that inbound customs clearance is currently taking up to several working days due to significant backlogs from December 2019 that still need to be processed. No information on when the clearance process will normalise was available.  Ongoing (issue start date: 09/01/19)

Somalia – All mail services to Somalia are currently suspended. Ongoing (issue start date: 11/11/19)

South Africa – Poor service continues to be observed for all mail into South Africa. A significant part of the delay is the time between the mail arriving in South Africa and being delivered to the recipient. While improvements have been made and delivery times reduced, increased mail volumes have created bottlenecks in processing. Ongoing (issue start date: 12/08/19)

South Africa – With immediate effect that additional customs inspections have been implemented on all shipments to South Africa. Therefore, any shipments that are subject to inspection may experience further delays. Ongoing (issue start date: 05/10/17)

Syria – We have been informed that due to the domestic situation in the country, all mail services to this destination remain suspended. Ongoing (issue start date: 08/10/18)

Tanzania – All mail/cargo going to DAR is embargoed until further notice. Ongoing (issue start date: 30/04/18)

Tanzania – Please be aware due to a Customs regulation change by Taiwanese customs, all nationals are now required to be registered with Customs in order to receive the shipments. This can be done via two methods: 1) Through a mobile app called EzWay 2) Through the Customs website. The recipient will only need to register once with customs, please note failure to do this may lead to customs delays or returns. More information can be found on the website: Ongoing (issue start date: 01/01/20)

Ukraine – Delivery of mail for the Crimea and Sevastopol (postal codes 95000 – 99999) regions remains suspended. Ongoing (issue start date: 18/03/14)

USA – Please be advised that US Customs have increased individual inspections on shipments arriving into airports across the country, which is causing clearance delays. The US customs authorities are currently stopping random flights to individually search all shipments. The situation is being monitored and updates will be provided  as soon there will be further information. Ongoing (issue start date: 16/09/19)

USA – Winter storm Kade has affrected ground transportation across the Midwest and Northeast of the United States. The westbound lanes of I-70 and the Missouri River Bridge in Rocheport remained temporarily closed. Weather forecasts indicate that the storm will bring more snow and ice in the coming days – expect delays to mail processing and delivery in the affected areas. Ongoing (issue start date: 05/02/20)

Yemen – All mail services to Yemen have now been suspended. Ongoing (issue start date: 27/03/15)

Upcoming Public Holidays

June 15th – Argentina, Azerbaijan, Bermuda, Cayman Islands, India (regional), Paraguay, Various (Corpus Christi, Queen’s Birthday)
June 16th –
South Africa
June 17th –
El Salvador, Iceland, Iran
June 18th –
Cambodia, India (regional), Seychelles
June 19th –
Finland. Sweden, Trinidad & Tobago, USA (regional), Uruguay
June 20th –
Argentina, Eritrea, Finland, Greenland, Sweden, USA (regional)
June 21st –
Bolivia, Canada (regional), Togo, Various (Fathers Day)
June 22nd –
Bolivia, Canada (regional), Colombia, Croatia, Latvia
June 23rd –
Estonia, India (regional), Latvia, Luxembourg, Switzerland (regional)
June 24th –
Canada, Mongolia, Peru, Philippines, Various (St. John’s Day)
June 25th –
China, Hong Kong, Macau, Mozambique, Slovenia, Taiwan, 
June 26th –
Azerbaijan, China, Madagascar, Somalia, Taiwan
June 27th –
Djibouti, Tajikistan
June 28th –
June 29th –
British Virgin Islands, French Polynesia, Guatemala, Italy (regional), Seychelles, Ukraine, Various (St. Peter & St. Paul)
June 30th –
Bhutan, Central African Republic, DR Congo, Egypt, India (regional)
July 1st –
Various (Dutch Emancipation Day), Botswana, Burundi, Canada, Hong Kong, Portugal (regional), Rwanda, Somalia
July 2nd –
July 3rd –
Belarus, USA, US Virgin Islands, 
July 4th –
Rwanda, Sri Lanka, Tonga, USA

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