Service Updates & Upcoming Public Holidays – w/c 20th July

Here you will find the latest UK & global service updates and a list of upcoming worldwide public holidays. This is updated throughout the week with latest information available.

UK Service Updates

Normal deliveries & collections of mail should be made in most parts of the UK today.

International Service Updates

COVID-19 (CORONAVIRUS) UPDATE – Please refer to our dedicated web page which covers the impacts of the Coronavirus on the processing, transport and delivery of mail and related items. You can find this page from both our news and service updates pages.

Bangladesh – Bangladesh Customs have witnessed an increase in the number of wrongly declared shipments. This has led the Bangladesh Customs to scrutinise each and every shipment, which is causing delays in the release of all shipments including mail. Ongoing (issue start date: 03/01/17)

Canada – Restricted access to flights and capacity issues at the only available Canada Post entry point (airport) are causing significant disruption. These factors combined with peak volumes and COVID-19 prevention measures have resulted in backlogs locally at Canada Post and to some extent Canadian customs. Subsequently, many suppliers are reporting potentially heavy delays. We will update as and when we receive further information. Ongoing (issue start date: unknown)

China – China Post reports delays due to the flooding of the Yangtze river. Due to these extreme weather conditions, the collection, delivery and transportation of all inbound and outbound international mail products to and from Jiangxi, Jiangsu, Guangxi, Anhui, Hubei, Hunan, Chongqing, Sichuan, Zhejiang and Guizhou provinces is subject to disruption, and the processing, transportation and delivery of inbound items to those provinces may be delayed. The expected delay being reported to the areas mentioned above is currently 7-14 days. Ongoing (issue start date: 17/07/20)

Ecuador – UIO /Mariscal Sucre International Airport Ecuador is currently embargoed due to high baggage/cargo loads. Ongoing (issue start date: 07/01/19)

Eritrea – We have been informed that due to the domestic situation in the country, all mail services to this destination remain suspended. Ongoing (issue start date: 08/10/18)

Hong Kong – The designated operator of Hong Kong, Hong Kong Post, asks us to inform other Union member countries and their designated operators that, owing to measures taken by the Hong Kong government since Tuesday, 28th January 2020 to reduce the risk of the spread of the novel coronavirus (2019-nCoV), all inbound and outbound mail processing (letter-post, parcel-post and EMS items) are subject to disruption. Ongoing (issue start date: 28/01/20)

India – Main runway to close for repairs: the main runway at Chhatrapati Shivaji Maharaj International Airport in Mumbai will be closed from November 1st until March 28th, 2020. The runway will be closed from 9:30 am to 5:30 pm local time every day except for Sundays. Expect flight disruptions during this period due to limited flight capacity. Ongoing (issue start date: 01/11/19)

Ireland – We have been informed by our suppliers that since early December, An Post (the Irish Post Office) has been experiencing congestion at the mail handling facility and delays in the handover process from airlines to the mail handling facility. These problems are compounded by the high volume of incoming mail during peak season. We have been told that An Post is doing everything it can to process inbound mail as soon as possible and clear the backlog. Ongoing (issue start date: 01/12/19)

Israel – Israel Post has advised they are dealing with mail and parcel backlogs as a result of an unforeseen increase of volumes. We have been informed that they are processing items as quickly as possible, and expect normal performance will resume by the end of the month. In the meantime, delivery delays on all mail & parcels can be expected. Ongoing (issue start date: 13/02/20)

Jordan – The designated operator of JORDAN, Jordan Post, wishes to inform the designated operators of other Union member countries that, in accordance with the customs clearance procedures prescribed by the Jordanian customs authority for inbound international mail items containing goods, the addressee’s mobile phone number is of vital importance. Once the item is received by Customs, the addressee will be contacted for further customs declaration and payment of customs duties and taxes. The addressee’s mobile phone number will serve as the only credential for login purposes in the customs declaration system. Meanwhile, in an effort to improve customer experience and enhance delivery performance, Jordan Post has been asking mail couriers to contact addressees in advance to arrange a specific time for delivery before they go out to deliver. If the addressee’s mobile phone number is not available, the overall delivery performance will be severely affected. Therefore, all designated operators are requested to inform their staff and customers that, wherever possible, the mobile phone number of the addressee should be provided on the CN 22, CN 23 or CP 72 customs declaration forms for all letter post, parcel post and EMS items containing goods destined for Jordan. Ongoing (issue start date: 28/11/19)

Libya – All mail services to Libya are currently suspended. Ongoing (issue start date: 16/07/14)

Mexico – All The  designated  operator  of  MEXICO,  Correos  de México, wishes  to inform the designated operators  of  other  Union  member  countries of new measures to strengthen import controls, in accordance with article 19 of the UPU Convention  and  article 3.7.1  of the  General Rules of Foreign  Trade  of Mexico. These  measures prohibit  items in powder form, pharmaceutical products  (pills, troches,  tablets, granules,  capsules  and  lozenges),  and  whey or  serum proteins  of animal origin.  For a complete list of  prohibited  items, please consult (Spanish only). In addition, importers of food supplements require a licence in the form of  a health  certificate issued  by the Government  of  Mexico. Further  information regarding  this  certificate  can  be  found  at (Spanish  only). In the  case of  items  already in the  possession of Correos de México, commercial  senders  are  requested  to  ask  the addressees to  comply with the applicable health regulation requirements. Ongoing (issue start date: 15/07/19)

Saudi Arabia – Saudi Post wishes to inform that effective 1st January 2018, a value-added tax (VAT) of 5% will be applied to the total value of each individual item/waybill entering the Kingdom of Saudi Arabia, to be paid by the consignee. This includes, without exception, all commodities being sent to Saudi Arabia, regardless of their purpose. It is therefore essential that each shipment provide clear and precise commodity details, including the name of the product/commodity and the total value under each item/waybill (preferably in USD). Ongoing (issue start date: 01/01/18)

Saudi Arabia – It has been advised that, with immediate effect, Saudi Arabian Customs has introduced some changes for all Non-Document shipments sent to Saudi Arabia. All B2C shipments that contain materials other than documents/printed matter will require the Consignee’s ID number. Where this is not provided, the parcel may be delayed in clearing customs until the ID number is obtained from the consignee. All B2B shipments of non-document materials will require a Commercial Registration Form from the consignee. This will be requested from the consignee when arriving in the country and upon receipt of the form, the parcel can be cleared through customs. Ongoing (issue start date: 15/04/16)

Somalia – All mail services to Somalia are currently suspended. Ongoing (issue start date: 11/11/19)

South Africa – Poor service continues to be observed for all mail into South Africa. A significant part of the delay is the time between the mail arriving in South Africa and being delivered to the recipient. While improvements have been made and delivery times reduced, increased mail volumes have created bottlenecks in processing. Ongoing (issue start date: 12/08/19)

Syria – We have been informed that due to the domestic situation in the country, all mail services to this destination remain suspended. Ongoing (issue start date: 08/10/18)

Tanzania – All mail/cargo going to DAR is embargoed until further notice. Ongoing (issue start date: 30/04/18)

Taiwan – Please be aware due to a Customs regulation change by Taiwanese customs, all nationals are now required to be registered with Customs in order to receive the shipments. This can be done via two methods: 1) Through a mobile app called EzWay 2) Through the Customs website. The recipient will only need to register once with customs, please note failure to do this may lead to customs delays or returns. More information can be found on the website: Ongoing (issue start date: 01/01/20)

Ukraine – Delivery of mail for the Crimea and Sevastopol (postal codes 95000 – 99999) regions remains suspended. Ongoing (issue start date: 18/03/14)

USA – The impact of peak volumes and limited availability/capacity of United States Postal Service entry points (at US airports) appears to be causing significant delays. Some of our suppliers are reporting that these delays could potentially run into a number of weeks. These delays affect both mail and parcel volumes. In addition, it is being reported that for tracked mail to the USA, not all initial scans in the USA are being done by the USPS. This means that some tracking events/info may be missing until they are sorted in the domestic centers of USPS.. Ongoing (issue start date: unknown)

Yemen – All mail services to Yemen have now been suspended. Ongoing (issue start date: 27/03/15)

Upcoming Public Holidays

July 13th – Mongolia, Montenegro, UK (regional)
July 14th –
France, India (regional), Iraq, Mongolia, Montenegro
July 15th –
Brunei, Italy (regional), Mongolia, Montserrat, North Macedonia, Turkey
July 16th –
American Samoa, Bolivia (regional), Chile
July 17th –
India (regional), Lesotho, Malaysia (regional)
July 18th –
July 19th –
Myanmar, Nicaragua
July 20th –
Botswana, Colombia, India (regional), Laos, Myanmar
July 21st –
Belgium, Botswana, Guam
July 22nd –
Eswatini, Malaysia (regional)
July 23rd –
Egypt, Japan, Papua New Guinea
July 24th –
Bhutan, Ecuador, Japan, USA (regional), Vanuatu, Venezuela, 
July 25th –
Cuba, Spain (regional), Tunisia
July 26th –
Cuba, Liberia, Maldives, Saudi Arabia (Government Holiday)
July 27th –
Bonaire (regional), Costa Rica, Cuba, Liberia, North Korea, Peru, Saudi Arabia (Government Holiday), Thailand
July 28th –
Faroe Islands, Peru, San Marino, Spain (regional), Saudi Arabia (Government Holiday), Thailand
July 29th –
Faroe Islands, Peru, Saudi Arabia (Government Holiday)
July 30th –
Bermuda, Israel, Malaysia (regional), Morocco, South Sudan, Vanuatu, Various (Arafat Day, Haj, Eid Al Adha

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