Service Updates & Upcoming Public Holidays – w/c 5th February

Here you will find the latest UK & global service updates and a list of upcoming worldwide public holidays. This is updated throughout the week with latest information available.

UK Service Updates

A Royal Mail 48 hr strike scheduled for the 19th and 20th October was suspended due to a court ruling. We will update with regards the strike situation as and when further information becomes available.

International Service Updates

GENERAL – Due to urgent maintenance on train carriages by Euro Tunnel, scheduled departures between 14th and 26th November are being significantly reduced and have resulted in extended waiting times on both sides of the tunnel. Road dispatches to countries potentially impacted are: France, Germany, Netherlands, Belgium, Italy, Spain, Switzerland, Austria, Hungary, Czech Republic, Slovakia, Luxembourg, Poland, Denmark, Norway, Sweden on all mail and parcel products with impact likely to be an extra day’s delay. Ongoing (issue start date: 14/11/17)

Argentina – A general strike called by the CGT union has forced airlines to cancel hundreds of domestic and international flights to and from airports throughout the country, including Buenos Aires-Jorge Newbery (AEP) and Buenos Aires-Ezeiza (EZE) airports. Ongoing (issue start date: 18/12/17)

Bangladesh – Bangladesh Customs have witnessed an increase in the number of wrongly declared shipments. This has led the Bangladesh Customs to scrutinise each and every shipment, which is causing delays in the release of all shipments including mail. Ongoing (issue start date: 03/01/17)

Belgium – Workers across several sectors in Belgium took industrial action on December 19th 2017. Airlines and train companies have warned that services may be affected. Additionally, mass demonstration taking place in Brussels are expected to reduce delivery access. Ongoing (issue start date: 19/12/17)

Bolivia – OE Frankfurt reports that postal services to Bolivia are suspended with effect from 2 August 2017. All Airlines that fly to Bolivia have currently proclaimed embargos on transport of mail due to capacity bottlenecks. All mail bound for Bolivia will be stored in the OE Frankfurt until 16 August 2017. If the situation remains unchanged, the postal items will be returned to the sender after the elapsed deadline. Ongoing (issue start date: 02/08/17)

Brazil – Due to construction work, international air traffic at Natal Airport (NAT) will be suspended. Ongoing (issue start date: 11/09/17)

Brazil – Brazilian Customs strikes are still on going and through intermittent days of the week. Clearance processes can take longer than expected as availability of customs officials is impacted by the strike days. Ongoing (issue start date: 07/11/17 – updated 15/01/18)

Canada – The Canadian Postal Exchange Office in Toronto is currently experiencing delays in its processing capacity and delivery. The delays are caused by a peak in their volumes. Canada Post and the customs authority are working on a solution. They have also informed that EMS, air parcels and Express products will be prioritised over non-priority items.

UPDATE: Canada Post informs about serious delivery delays for ordinary and registered mail items due to a mail backlog. This backlog is believed to be nationwide and not just confined to Toronto anymore. Ongoing (issue start date: 07/09/17 – updated 24/11/17)

China – China Post have informed us that owing to unprecedented volumes of parcels imported into Shanghai and Guangzhou, there are currently a number of issues with China Customs, resulting in large backlogs in their facilities. These problems are compounded by the high delivery volume within China, resulting in delays in mail delivery. Ongoing (issue start date: 14/07/16)

China – From the 15th until the 21st of February there will be Chinese New Year and Spring Festival celebrations in China. Local deliveries in China are expected to be delayed during this period due to extreme volume increase. Ongoing (issue start date: 15/02/18)

France – Several areas in France are experiencing floods since 24/01 due to heavy rainfall. The Parisian neighborhood of Villeneuve-Saint-George has been evacuated due flooding. Several departments in France are on high alert due to rising water levels.  Ongoing (issue start date: 25/01/18)

Greece – Greece Post has been applying new customs procedures on both International and domestic mail collection and delivery. Due to an adjustment period, deliveries may be delayed. Ongoing (issue start date: 02/11/17)

Guatemala – Correos y Telegrafos Guatemala informs that due to staffing difficulties, it has accumulated a backlog of parcels. In order to clear this backlog, it is suspending the inward and outward transmission of international mail. The designated operators of other countries are therefore asked to hold back any mail destined for Guatemala until further notice. Ongoing (issue start date: 13/04/17)

Iceland – Iceland Post (IS) informs that on 17th December, mechanics at Icelandair started a strike for an indefinite period. The strike action will result in delays and cancellations for Icelandair flights until the strike is cancelled. Iceland Post is currently only using Icelandair for outbound transport but are looking for alternate possibilities for transporting mail. This may result in delays in transportation to and from Iceland. Ongoing (issue start date: 17/12/17)

Iceland – Iceland Post (IS) informs that A severe weather front moving over Iceland is limiting flight availability, and subsequently affecting mail in and out of the country. A delay of 48-hours is expected on all mail until weather and flight availability improves which is expected to be approx. 14th January. Resolved (issue start date: 09/01/18)

India – The Please be advised that due to the Indian Government making changes to their Budget on the 1st February 2018, no Customs clearances will be taking place during this period. Normal service is expected to resume 2nd February 2018. Ongoing (issue start date: 01/02/18)

Indonesia – The designated operator of Indonesia, PT Pos Indonesia,  informs that the Government of Indonesia has temporarily closed Gusti Ngurah Rai International Airport on the island of Bali owing to the eruption of Mount Agung. Large volumes of volcanic ash are now covering the airport area. This situation may lead to in delays in handling inbound and outbound international mail to and from Bali, Lombok and Mataram, particularly postcode areas in the range 80000 to 83999. Ongoing (issue start date: 26/11/17)

Iraq – Due to political developments in northern Iraq the governments has issued an embargo on flights into the region. It is expected that no deliveries will be possible until the situation is resolved. Ongoing (issue start date: 02/11/17)

Ireland – Due to capacity issues at An Post, Ireland’s national post office, short term delays to mail processing /delivery for mail sent from abroad are likely. Ongoing (issue start date: 07/11/17)

Israel – Delays in mail processing/delivery of 4-5 working days are likely. This is a direct result of technical difficulties faced by Israel Post after the import operation was moved to a new facility with new machinery. There has been improvement since initial installation but is still affecting mail processing and handover at the airport. Ongoing (issue start date: 07/11/17)

Israel – Israel Post advises that inbound customs clearance activities will be interrupted between 10th and 14th January 2018 as a result of the switchover to Shaar Olami (Global Gate), Israel’s next generation customs clearance system. Although delays are to be expected in the release of postal items, Israel Post will make every effort to limit the impact as much as possible. Resolved (issue start date: 10/01/18)

Italy – Delays may be expected for mail sent to Italy, Poland and Spain as postal operations in these countries have yet to normalise after the year-end peak season. Ongoing (issue start date: 26/01/18)

Japan – Japan is strengthening their customs inspection of inbound mail as part of counter-terrorism measures. Therefore, Japan Post has requested all items containing goods are accompanied by the required documents. Please attach a customs declaration form to postal items containing goods, and provide accurate information on the contents for customs declaration. Failure to comply with this request could lead to delays or the return of mail items sent to Japan. Ongoing (issue start date: 29/03/16)

Japan – Heavy snowfall in the Tokyo region has caused flight cancellations and disrupted traffic. Deliveries can suffer minor delays. Ongoing (issue start date: 25/01/18)

Kenya – Continuous heavy rain has prompted severe flooding, infrastructure damage and traffic disruptions in the Kajiado and Mombasa counties. According to official information, ongoing flooding is expected through the end of November. Ongoing (issue start date: 13/11/17)

Libya – All mail services to Libya are currently suspended. Ongoing (issue start date: 16/07/14)

New Zealand – New Zealand Post (NZ) has advised that due to an Bio Security incident, the Auckland Office of exchange (NZAKLA) has been closed since 1pm Sunday 14th January and will also remain closed Monday 15th January (all day) whilst fumigation of operational areas is completed. No operational processing will take place during this time. Ongoing (issue start date: 14/01/18)

New Zealand – New Zealand Post have advised that due to aviation fuel rationing at Auckland Airport following damage to a pipeline, many flights have been cancelled. As result, mail to NZ is being held up at transit points prior to arrival at Auckland and hence delays are expected in local delivery (the likely delay is currently unclear); similar delays are likely due to the backlog once flights have resumed normal service, however this is not expected to be for at least another week.

UPDATE: New Zealand Post wishes to further advise that Auckland Airport’s aviation fuel rationing continues, however the work to fix the pipeline has been completed. Fuel is now being pumped to the airport, however at a reduced rate. The pipeline should return to 100% flow rates early in 2018. Road transportation of additional fuel to the airport continues to supplement the reduced flows through the pipeline. Airlines are now able to access 80% of their normal fuel allocations and flight cancelations have greatly reduced. Inbound volumes remain lower than expected with embargos on inbound mail transportation expected to ease in the coming weeks while airlines work to reduce mail which has potentially backlogged on route into New Zealand. Ongoing (issue start date: 18/09/17 – updated 09/10/2017)

Philippines – Tropical Storm Kai-Tak made landfall in the eastern Samar province on December 16th and in Palawan province on December 18th, causing flooding and landslides. Power lines in 39 cities, roads and bridges have been damaged. The islands of Samar and Leyte were particularly affected; the city of Tacloban (Leyte) is almost completely submerged in water. Transport has been disrupted and flash flooding and landslides remain possible across the affected regions. Ongoing (issue start date: 16/12/17)

Philippines – Due to maintenance work on a runway, Mactan Cebu International Airport (CEB) reports disruptions in national and international air traffic. Ongoing (issue start date: 21/07/17)

Poland – Delays may be expected for mail sent to Italy, Poland and Spain as postal operations in these countries have yet to normalise after the year-end peak season. Ongoing (issue start date: 26/01/18)

Russia – Truck drivers in Russia started a 10-day nationwide strike on Friday, December 15th. The strike action has reportedly affected numerous cities, including St. Petersburg, Moscow, Chita, Novosibirsk, Yekaterinburg, Saratov, Kirov, Vologda, Irkutsk, Orenburg, Komsomolsk-on-Amur, and Ryazan. Protesting drivers may also block streets, creating further transportation delays. Ongoing (issue start date: 15/12/17)

Saudi Arabia – It has been advised that, with immediate effect, Saudi Arabian Customs has introduced some changes for all Non-Document shipments sent to Saudi Arabia. All B2C shipments that contain materials other than documents/printed matter will require the Consignee’s ID number. Where this is not provided, the parcel may be delayed in clearing customs until the ID number is obtained from the consignee. All B2B shipments of non-document materials will require a Commercial Registration Form from the consignee. This will be requested from the consignee when arriving in the country and upon receipt of the form, the parcel can be cleared through customs. Ongoing (issue start date: 15/04/16)

Saudi Arabia – Saudi Post wishes to inform that effective 1st January 2018, a value-added tax (VAT) of 5% will be applied to the total value of each individual item/waybill entering the Kingdom of Saudi Arabia, to be paid by the consignee. This includes, without exception, all commodities being sent to Saudi Arabia, regardless of their purpose. It is therefore essential that each shipment provide clear and precise commodity details, including the name of the product/commodity and the total value under each item/waybill (preferably in USD). Ongoing (issue start date: 01/01/18)

Senegal – The designated operator of Senegal, SN La Poste, is moving he SNDKRA office of exchange to the new Blaise Diagne de Diass International Airport (IATA code: DSS), on 7 December 2017. This could lead to service disruptions for a period of time. Ongoing (issue start date: 07/12/17)

Somalia – All mail services to Somalia are currently suspended. Ongoing (issue start date: 30/11/91)

South Africa – With immediate effect that additional customs inspections have been implemented on all shipments to South Africa. Therefore, any shipments that are subject to inspection may experience further delays. Ongoing (issue start date: 05/10/17)

South Africa – Due to unexpected high import volumes, South Africa Post Office is experiencing delays in small packets, parcels, EMS and registered mail. Delays of several weeks can be expected. We will provide further updates when the situation improves, or additional information is available. Ongoing (issue start date: 19/10/17)

Spain – The unions CCOO, UGT, and USO officially announced the 25-day strike by airport workers. From 15 September, about 7,000 workers at two airport operators will go on national strikes at all airports in Spain. Flight delays and flight cancellations are possible on the following days: September: 15, 17, 22, 24, 29 October: 1, 6, 11, 15, 27, 30, 31 November: 3, 5 December: 1, 4, 5, 7, 8, 10, 26, 27, 28, 29, 30 Additionally, further airport strikes have been announced. Accordingly Eulen security workers will strike at Barcelona Airport (BCN) on September 02. Security staff at Gran Canaria Airport (LPA) threatens strike action on September 07. suspended. Ongoing (issue start date: 02/09/17)

Spain – Delays may be expected for mail sent to Italy, Poland and Spain as postal operations in these countries have yet to normalise after the year-end peak season. Ongoing (issue start date: 26/01/18)

Switzerland – Swiss Post has advised that heavy snowfall has been affecting roads and train transportation in the cantons of Wallis (39xx), Uri (64xx) and Graubünden (75xx), since 20 January. As a result, all mail services can expect delays with duration dependent on the level of snow and local condition. Ongoing (issue start date: 20/01/18)

Taiwan – Limited airline capacity is currently causing delays for mail sent to Taiwan. Ongoing (issue start date: 01/11/17)

Ukraine – Delivery of mail for the Crimea and Sevastopol (postal codes 95000 – 99999) regions remains suspended. Ongoing (issue start date: 18/03/14)

USA – The heavy snowstorms that impacted the Mid-Atlantic and North Eastern USA last week are still affecting airport and mail operations within the region. Mail processing and delivery continue to be difficult due to the weather conditions. Currently, mail is delayed by 3 to 4 days.. Ongoing (issue start date: 04/01/18 – updated 24/01/18)

Yemen – All mail services to Yemen have now been suspended. Ongoing (issue start date: 27/03/15)

Upcoming Public Holidays

January 25th – Dominican Republic, Egypt, India (regional)
January 26th – Australia, India, Uganda
January 27th – Monaco
January 28th – Armenia
January 29th – New Zealand (regional)
January 31st – Cambodia, India(regional), Malaysia (regional), Mauritius, Sri Lanka
February 1st – Malaysia (regional), Mauritius, Rwanda
February 2nd – Liechtenstein
February 3rd – Mozambique
February 4th – Angola, Sri Lanka
February 5th – Burundi, Mexico, Pakistan
February 6th – New Zealand
February 7th – Grenada
February 8th – Slovenia
February 9th – Lebanon
February 10th – Bolivia (regional), Malta
February 11th – Cameroon, Japan
February 12th – Argentina, Canada (regional), Myanmar, Various (Carnival)
February 13th – Argentina, India (regional), Mauritius, Qatar, Sri Lanka, Various (Carnival)
February 14th – India (regional), Lebanon, Various (Ash Wednesday), Vietnam
February 15th – India (regional), Serbia, South Korea, Various (Chinese New Year Eve), Vietnam
February 16th – India (regional), North Korea, Serbia, South Korea, Uganda, Various (Chinese New Year), Vietnam
February 17th – China, Libya, South Korea, Various (Chinese New Year Holiday), Vietnam
February 18th – Various (Chinese New Year Holiday), Vietnam
February 19th – Canada (regional), Cyprus, Greece, India (regional), Puerto Rico, USA (regional), Various (Chinese New Year Holiday), Vietnam
February 20th – China, India (regional), Vietnam
February 21st – Bangladesh, China, Zimbabwe
February 22nd – Saint Lucia
February 23rd – Russia
February 24th – Brunei, Estonia
February 25th – Kuwait
February 26th – Kuwait, Paraguay
February 27th – Dominican Republic
February 28th – Spain (regional), Taiwan


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