Service Updates & Upcoming Public Holidays – w/c 13th March

Here you will find the latest UK & global service updates and a list of upcoming worldwide public holidays. This is updated throughout the week with latest information available.

UK Service Updates

Normal deliveries & collections of mail should be made in most parts of the UK today.

International Service Updates

Australia– Weather warnings have been issued across Western Australia (Zone 2, Postcodes 6315, 6317, 6353, 6355, 6341, 6343, 6335, 6336, 6337, 6338). Heavy rainfall is forecast, leading to flash flooding and unpredictable levels in floodways and river crossings. This will affect the collection and delivery of all mail products. Infrastructure damage has been reported along parts of the South Coast Highway, Great Southern Highway and North West Coastal Highway. Within Perth, there have been power outages, flooding and traffic disruptions. Ongoing (issue start date: 08/02/17)

Australia– From the 17-19 February Australia Post will be upgrading their internal IT systems. As a result of this the Australia Post tracking system will be offline from 9pm (Local time Australia) on Friday 17 to approximately midnight on Saturday 18 February. Customers will not be able to access international tracking information on the Australia Post website during this time. Ongoing (issue start date: 17/02/17)

Bangladesh – Recently, Bangladesh Customs have witnessed an increase in the number of wrongly declared shipments. This has led the Bangladesh Customs to scrutinise each and every shipment, which is causing delays in the release of all shipments including mail. Ongoing (issue start date: 03/01/17)

Belgium – Due to unannounced industrial action from 4th February at one of the main sortation centres, there may be delays  to the processing and delivery of mail within Belgium. Ongoing (issue start date: 04/02/17)

Brazil – The designated postal operator of Brazil has informed us that the delivery of letter post mail is experiencing delays due to customs control and industrial action in Brazil. Delays are to be expected.

UPDATE: Brazilian customs officials have undertaken further industrial action. Delays to delivery are expected. Ongoing (issue start date: 01/07/16 – updated 14/11/16)

Canada – There may be delays to items being accepted at the Toronto Office of Exchange, this is because of high volumes at the centre due to the recent snow storm. Additional support has been implemented and Canada Post is ensuring items enter the delivery network as quickly as possible. Ongoing (issue start date: 16/12/16)

UPDATE: Due to a nationwide backlog of mail and continuing severe weather conditions, substantial delays to mail processing and delivery for all items sent to Canada may be experienced. Ongoing (issue start date: 16/12/17 – updated 20/02/17)

Canada – Canada Post informs about the suspension of mail delivery in the following regions of New Brunswick due to power outages: Miscou, Le Goulet, Inkerman and Saint-Isidore in the Acadian Peninsula region, Bass River. Ongoing (issue start date: 30/01/17)

Chile– We have been informed that heavy rain has caused flooding and mudslides in Chile. Particularly affected were the regions of Valparaiso, Santiago and O’Higgins. Delays in the delivery and pick up of mail and parcels are expected. Ongoing (issue start date: 26/02/17)

China – China Post have informed us that owing to unprecedented volumes of parcels imported into Shanghai and Guangzhou, there are currently a number of issues with China Customs, resulting in large backlogs in their facilities. These problems are compounded by the high delivery volume within China, resulting in delays in mail delivery. Ongoing (issue start date: 14/07/16)

Croatia – Due to bad weather, parts of Croatia are experiencing delays with deliveries and collections of mail. The worst affected areas are: coastal Croatia and the Western and Southern parts of Croatia. Ongoing (issue start date: 16/01/17)

Czech Republic – Due to bad weather in the Czech Republic, there are delays in deliveries and collections across most of the country. An improvement is expected by the end of this week, but until then at least 24-48 hour delays should be expected. Ongoing (issue start date: 30/01/17)

Czech Republic – Due to the annual Braderie de Bordeaux, deliveries in Bordeaux area will be impacted from February 9th until February 11th due to road closures. Normal service to resume Monday 13th February Ongoing (issue start date: 09/02/17)

Finland – We have been informed of strike action in in Finland. Finnair cabin crew are to strike on February 17 and the IAU (Finnish Aviation Union), which represents ground staff at Helsinki airport (HEL), have also announced strike measures on February 17 from 14:00 to 19:00 and on February 22 from 15:00 to 19:00. Further unions are expected to join the strike and delays to mail transit may be experienced.

UPDATE: Further aviation strikes between the 3rd and 10th of March have been announced. Additionally, strike warnings have been issued for the 14th, 17th, 22nd and 23rd March. This action is expected to cause delays to mail transit and delivery. Ongoing (issue start date: 17/02/17 – updated 13/03/17)

France – The French aviation union CGT has called on all Air France union members to go on strike on 7 March. The national civil servants will strike on the same day.

UPDATE: La Poste, the French post office, have informed us that a full strike is planned at Air France from 18 to 20 March. Many delays and flight cancellations are expected and this might cause delays to the movement and delivery of mail and parcels. Ongoing (issue start date: 07/03/17 – updated 17/03/17)

Germany – The designated operator of Germany, Deutsche Post, has advised the heavy congestion of all inbound, outbound and transit airmail items at Frankfurt Airport due to the recent Lufthansa pilots’ strike and service limitations imposed by that airline, and extremely heavy peak volumes. Please note that service delays are expected. Ongoing (issue start date: 15/12/16)

Greece – Delays of up to a week are likely for some items posted after 14th December. This is due to the civil service and airport workers strikes in Athens having a rolling impact on the mail items going through Athens airport for delivery in Albania, Armenia and Cyprus as well as for items being delivered in Greece. Resolved (issue start date: 14/12/16)

Greece – Strike actions by subway, city railway and tram drivers on the 3rd/4th March caused sever traffic traffic congestion int the Greater Athens area and delays to mail deliver is expected. Ongoing (issue start date: 03/03/17)

Guatemala – Owing to a dispute between the State and the mail delivery company Mail Guatemala there are delays in the delivery of mail in Guatemala.

UPDATE: Due to staffing and logistical issues, we have been informed that there is a temporary suspension of international mail services schedule for between the 21st November 2016 and 15th January 2017. As a result, none of our suppliers will be able to dispatch mail to Guatemala between these dates. Resolved (issue start date: 13/06/16 – updated 13/02/17)

India – Kempegowda International Airport will partially suspend flight operations from 8th to 18th February due to a trade fair. Additionally, from 19th February to 30th April there will also be a partial flight suspension in place due to restoration works. This might cause delays to mail delivery. Ongoing (issue start date: 22/11/16)

Indonesia – Heavy rainfall has prompted landslides and flooding in Bali province and East Lombok regency (West Nusa Tenggara province), causing damage to properties and infrastructure, including roads and bridges. The airports Denpasar (DPS) and Lombok (LOP) are operating normally. Heavy rainfall is expected to continue. Delays in mail delivery services are expected. Ongoing (issue start date: 09/02/17)

Italy – It has been reported that an unexpected strike of the ground handling and airport personnel has been called for the 8 March 2017, at Malpensa Airport – MXP. The local postal authorities are trying to minimize the impact, but delays are certainly to be expected on all mail services transiting this airport. Ongoing (issue start date: 08/03/17)

Italy – We have been informed that heavy snow may cause some delays in the delivery and collection of mail in the following areas: 60XXX, 65XXX, 71XXX, 75XXX, 83XXX, 85XXX and 86XXX.

UPDATE: Due to severe weather conditions, roads in the South of Italy are partially blocked. Consequently, delivery of mail may be delayed. Ongoing (issue start date: 05/01/17 – updated 26/01/17)

Japan – Japan is strengthening their customs inspection of inbound mail as part of counter-terrorism measures. Therefore, Japan Post has requested all items containing goods are accompanied by the required documents. Please attach a customs declaration form to postal items containing goods, and provide accurate information on the contents for customs declaration. Failure to comply with this request could lead to delays or the return of mail items sent to Japan. Ongoing (issue start date: 29/03/16)

Japan – A powerful earthquake hit northeastern Japan triggering a series of tidal waves and a small tsunami along the coast which also hit the Fukushima region. Delays in mail delivery services are expected. Ongoing (issue start date: 22/11/16)

Libya – All mail services to Libya are currently suspended. Ongoing (issue start date: 16/07/14)

Philippines – A severe earthquake and several aftershocks hit the province of Surigao del Norte in the south of the Philippines on February 10 and 11. According to authorities, serious material and infrastructure damage and power outages occurred. The provincial airport was closed and mail to this area may be delayed. Ongoing (issue start date: 10/02/17)

Peru – Bad weather conditions are affecting delivery times in the following areas: Ancash 02001, Arequipa 04001, Cajamarca 06001, Chaclacayo 15472, Chiclayo 14001, Chosica 15457, Huánuco 10001, Huarochiri 15556, Ica 11001, Piura 20001, Puerto Maldonado 17001, San Martin 22201, Tumbes 24001. Ongoing (issue start date: 22/02/17)

Peru – An earthquake hit southern Peru causing numerous buildings to collapse and roads to be blocked in the Arequipa region. The quake caused damage throughout the Colca Valley and several areas have been cut off. Mail and parcel delivery delays should be expected in the affected areas. Ongoing (issue start date: 08/08/16)

Romania – We have been informed that deliveries and collections in the following areas may be delayed due to heavy snowfalls: 120XXX, 620XXX, 800XXX, 810XXX, 820XXX, 900XXX, 910XXX and 920XXX. Ongoing (issue start date: 06/01/17)

Saudi Arabia – It has been advised that, with immediate effect, Saudi Arabian Customs has introduced some changes for all Non-Document shipments sent to Saudi Arabia. All B2C shipments that contain materials other than documents/printed matter will require the Consignee’s ID number. Where this is not provided, the parcel may be delayed in clearing customs until the ID number is obtained from the consignee. All B2B shipments of non-document materials will require a Commercial Registration Form from the consignee. This will be requested from the consignee when arriving in the country and upon receipt of the form, the parcel can be cleared through customs. Ongoing (issue start date: 15/04/16)

Somalia – All mail services to Somalia are currently suspended. Ongoing (issue start date: 30/11/91)

Taiwan – Super Typhoon Meranti has caused a landslide South Eastern China and Taiwan. As result of this all mail operations will be affected in South East China and Taiwan for the foreseeable future. Ongoing (issue start date: 14/09/16)

Thailand – We have been informed by Thailand Post that heavy rain and flooding in the southern part of the country are having an impact on mail operations and transportation, resulting in delays in the delivery of letter post, parcels and EMS items throughout the provinces and regions affected. The following postcode areas are affected to a greater or lesser extent by floods: 77xxx, 80xxx, 84xxx, 85xxx, 86xxx, 90xxx, 92xxx, 93xxx, 94xxx and 96xxx. affected.

UPDATE: Although the flood situation in the south of the country has slightly improved, the following 10 provinces are still affected by flooding: Phatthalung, Narathiwat, Songkhla, Pattani, Trang, Surat Thani, Nakhon Si Thammarat, Chumphon, Krabbe and Prachuap Khiri Khan. Ongoing (issue start date: 13/12/16 – updated 23/01/17)

Thailand – From 3 March until 5 May, one of the Suvarnabhumi International Airport’s three runways will be closed for maintenance and repair work. Flight delays are anticipated during this period, especially during the peak hours. Ongoing (issue start date: 03/03/17)

Ukraine – Delivery of mail for the Crimea and Sevastopol (postal codes 95000 – 99999) regions remains suspended. Ongoing (issue start date: 18/03/14)

USA – We received confirmation from the USPS on 21st November that since the start of October, mail/parcels entering the US through Chicago has been subject to specific checks from US Customs and Border Protection. This is leading to delays for some items whilst they are checked by the relevant agencies and this process could lead to delays upto 7 days. Whilst most mail enters the US through New York JFK, some items may be affected. Ongoing (issue start date: 01/10/16)

USA – We have been informed that the USPS JFK mail processing facility in New York has been experiencing significant volume increases over the last month or two. As such, some delays may have been experienced in the processing and onward dispatch of mail entering the US via New York. As this is the main entry point for mail sent to the US, this has the potential to affect most USA bound mail items. With Thanksgiving, Black Friday and Christmas approaching, mail volumes are likely to increase further. Therefore, please allow for the possibility of delays until further notice. Ongoing (issue start date: 01/10/16)

USA – The United States Postal Service (USPS) has announced the following impacts as a result of tornadoes that touched down in several cities.  The following offices are being impacted and are experiencing service delays. Ongoing (issue start date: 07/03/17)

  • ARKANSAS – Parthenon Post Office 72666 – The office was destroyed by a tornado.  All operations have been relocated to Jasper Post Office, located at 412 W Court St., Jasper, AR 72641.
  • DALLAS – Leonard Post Office 75452 – The office has roof damage and a broken gas line resulting from high winds from a tornado in the region.  Retail operations have been temporarily suspended until repairs are completed.
  • IOWA – Ottumwa Post Office 52501 – Office has damage following a tornado in the region. Salem Post Office 52649 – Office is experiencing a power outage.
  • NORTH DAKOTA – Ambrose Post Office 58833 – Office is inaccessible due to impassable roads. affected.

Yemen – All mail services to Yemen have now been suspended. Ongoing (issue start date: 27/03/15)

Zimbabwe – The It has been reported by Zimbabwe Posts (Pvt) Ltd that, owning to renovations in postal buildings, the Post’s IT systems have not been fully operational since 12 January 2017. Ongoing (issue start date: 12/01/17)

Zimbabwe – The designated operator of Zimbabwe, Zimpost, is currently experiencing IT-related issues which have been affecting the performance of the IPS system since August 4th resulting in delays to international mail. Ongoing (issue start date: 04/08/15)

Upcoming Public Holidays

March 1st – Bosnia & Herzegovina (regional), Brazil, Kazakhstan, Paraguay, South Korea, Spain (regional), Switzerland (regional)
March 2nd – Ethiopia, Myanmar
March 3rd – Bulgaria, Georgia
March 4th – Malaysia (regional)
March 5th – India (regional)
March 6th – Australia (regional), Ghana
March 8th – Various (International Women’s Day)
March 11th – Lithuania
March 12th – India (regional), Mauritius, Myanmar, Sri Lanka
March 13th – Australia (regional), Gibraltar, India (regional), New Zealand (regional), Turks & Caicos Islands, Zambia
March 14th – Albania
March 15th – Hungary
March 16th – Philippines (regional)
March 17th – Bangladesh, Ireland, UK (regional)
March 19th – Various (St. Joseph’s Day)
March 20th – Azerbaijan, Colombia, Japan, Mexico, New Zealand (regional), Spain (regional), Tunisia
March 21st – Azerbaijan, Kazakhstan, South Africa
March 22nd – Azerbaijan, Kazakhstan
March 23rd – Azerbaijan, India (regional), Kazakhstan, Malaysia (regional), Pakistan
March 24th – Argentina, Azerbaijan, Kazakhstan
March 25th – Cyprus, Greece, Lebanon
March 26th – Bangladesh
March 27th – Myanmar
March 28th – India (regional), Indonesia
March 29th – EIndia (regional), Mauritius
March 30th – Trinidad & Tobago
March 31st – Malta
April 1st – Cyprus, India (regional)
April 2nd – Argentina, China
April 3rd – China
April 4th – Angola, Hong Kong, India (regional), Taiwan
April 5th – India (regional)
April 6th – Burundi, Thailand, Vietnam
April 7th – Mozambique, Rwanda, Switzerland (regional), Tanzania
April 9th – Georgia, India (regional), Philippines, Tunisia
April 10th – Israel, Sri Lanka
April 11th – Costa Rica, India (regional)
April 12th – Myanmar


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